We are totally committed to making sure you receive great quality products, delivered in a timely way and great value for money - all supported by the service you deserve.
Whatever you buy from us, we genuinely want you to be delighted with it - which is why we are happy provide you with our complete Double Satisfaction Guarantee.
All our products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to your statutory rights. However, to give you even more assurance, thereafter we are delighted to provide you with our Lifetime Guarantee on all hardy plants* - which means just that!
“ If at any time any hardy* tree, shrub, plant or bulb you buy from us does not thrive, let us know and we will send you a direct replacement FREE OF CHARGE, without question - all we ask is that you pay for the current standard Postage, Packing and Insurance for the item. ” **
* Hardy plants are defined as plants which we would reasonably expect to overwinter and survive multiple growing seasons in the UK climate. Lookout for the snowflake symbol, this means the product is covered under our guarantee.
** If the product you ordered is no longer available, we will happily replace it with an equivalent item. If your original order was eligible for free P&P, we ask that you pay the current, standard P&P charge in order to replace items under Lifetime Guarantee. Under no circumstances will we issue cash refunds under our Lifetime Guarantee.